Luxurya Cars Private Limited – Caryanams Dealer SaaS Platform
The Company may provide various paid or subscription-based services including but not limited to:
The User expressly understands that most services provided by the Platform are digital, software-based, subscription-oriented, technology-enabled, automated, operational, or infrastructure-related services.
All payments payable to the Company shall be made only through official bank accounts, approved payment gateways, authorized billing systems, or officially approved payment mechanisms designated by the Company.
The User expressly agrees that any payment made to any employee, dealer, consultant, agent, representative, third party, or unauthorized individual without written authorization from the Company shall be entirely at the User's own risk and responsibility, and the Company shall not be liable or responsible for the same in any manner whatsoever.
The Company reserves the unrestricted right to revise, modify, increase, decrease, restructure, or amend subscription fees, onboarding charges, SaaS pricing, dashboard fees, listing charges, promotional charges, taxes, renewal fees, service charges, or any other commercial terms at any time without prior notice.
All applicable taxes, statutory dues, government levies, gateway charges, processing fees, banking charges, and applicable financial liabilities shall be borne solely by the User unless otherwise specifically agreed in writing.
The User expressly acknowledges and agrees that the services offered through the Platform are primarily digital, software-based, technology-enabled, subscription-oriented, operational, facilitation-based, infrastructure-based, automated, AI-driven, or service-access-oriented in nature.
Accordingly, all payments made towards subscriptions, onboarding fees, SaaS plans, dealer dashboard activation, CRM access, inventory systems, lead management services, listing charges, website services, hosting charges, promotional campaigns, advertisement services, AI media enhancement services, digital marketing services, operational setup charges, integrations, software licensing, access credentials, communication tools, analytics systems, or any associated digital services shall be strictly non-refundable unless specifically approved in writing by the Company.
Once any service, subscription, dashboard, SaaS plan, dealer account, website panel, CRM system, lead system, inventory system, AI system, listing service, operational tool, API access, integration service, or digital functionality has been activated, provisioned, deployed, processed, initiated, accessed, scheduled, delivered, or partially utilized, no refund request shall be entertained under any circumstances whatsoever.
Generation of login credentials, dashboard access, operational deployment, account creation, onboarding support, inventory upload access, CRM activation, lead access, server allocation, cloud provisioning, software deployment, or technical setup shall constitute commencement of services.
The Company may provide dedicated dealer dashboards, operational panels, CRM systems, mini websites, dealer websites, inventory management systems, communication systems, reporting tools, customer management systems, and related SaaS infrastructure.
The User expressly acknowledges that substantial technical resources, software infrastructure, cloud allocation, server capacity, operational deployment, implementation support, AI systems, storage systems, and administrative resources are allocated immediately upon onboarding or activation.
Accordingly, all dealer onboarding charges, SaaS subscription fees, dashboard activation charges, operational setup fees, CRM subscription charges, inventory hosting fees, dealer website charges, mini website charges, cloud hosting fees, operational deployment fees, maintenance charges, and related software service fees shall remain non-refundable after activation or onboarding.
The Platform may provide marketplace visibility, inquiry forwarding services, lead generation systems, listing exposure, communication tools, buyer-seller connectivity, promotional visibility, or customer inquiry access.
The Company does not guarantee lead quality, customer intent, conversion rates, customer response, sales completion, transaction success, business generation, commercial outcomes, or revenue generation from any inquiry, listing, lead, visibility service, or marketplace exposure provided through the Platform.
Accordingly, all lead generation charges, promotional visibility charges, listing charges, inquiry access charges, marketplace fees, exposure fees, and related commercial charges shall remain strictly non-refundable irrespective of conversion outcomes or business performance.
The Platform may provide AI-powered media enhancement and digital creative services through Caryanams Studio including image enhancement, rendering, editing, automated branding, creative generation, catalog creation, watermarking, background enhancement, promotional design generation, and associated AI-based services.
Once any uploaded content enters processing, rendering, enhancement, AI execution, editing workflow, or automated generation workflow, no refund shall be applicable.
The User expressly acknowledges that AI-generated outputs may differ based on automation, machine learning behavior, rendering variables, image quality, user inputs, and technical processing systems, and therefore subjective dissatisfaction or expectation mismatch shall not constitute grounds for refund.
The Platform may facilitate automobile-related third-party services including finance, insurance, warranties, evaluations, inspections, auctions, dealerships, consultations, RTO services, and related automotive services.
The Company merely acts as a technology platform and facilitation infrastructure and shall not be liable for refund claims arising from third-party transactions, vehicle disputes, insurance rejection, financing rejection, transaction failures, service dissatisfaction, ownership disputes, evaluation discrepancies, RTO complications, delays, cancellations, or third-party misconduct.
Refunds relating to third-party services shall remain subject solely to the policies and discretion of the concerned third-party service provider.
The User may request cancellation of future renewals or recurring subscriptions by submitting a written request before commencement of the next billing cycle.
Cancellation requests shall not entitle the User to refund of any previously paid amount.
The Company reserves the unrestricted right to suspend, terminate, deactivate, restrict, remove, or block any account, dashboard, website, listing, SaaS access, subscription, CRM system, or service in cases involving policy violations, suspicious activities, payment defaults, misuse, unlawful conduct, reputational concerns, security threats, operational requirements, or breach of Company policies.
In such circumstances, no refund, compensation, reimbursement, or financial claim shall be payable by the Company.
In cases involving duplicate deductions, failed payment transactions, gateway errors, banking issues, or technical payment failures verified by the Company, eligible reversals or refunds may be processed subject to internal verification, payment confirmation, reconciliation procedures, banking timelines, and gateway approvals.
The Company shall not be responsible for delays caused by banks, financial institutions, payment gateways, technical systems, or third-party processors.
The User agrees not to initiate fraudulent chargebacks, false payment disputes, unauthorized reversals, bad-faith refund claims, or malicious financial disputes against the Company.
In the event of any unauthorized or fraudulent chargeback activity, the Company reserves the unrestricted right to suspend services, recover dues, block accounts, initiate recovery proceedings, impose penalties, restrict access, or initiate legal proceedings before appropriate authorities.
The Company does not guarantee:
Accordingly, dissatisfaction relating to commercial outcomes, marketplace performance, customer response, or operational expectations shall not constitute valid grounds for refund.
To the fullest extent permissible under applicable law, the aggregate liability of the Company arising out of or relating to any payment, subscription, refund claim, cancellation dispute, SaaS service issue, or operational dispute shall be limited solely to the amount actually received by the Company for the concerned service, subject to applicability of this Policy.
The Company shall not be liable for any indirect, consequential, incidental, reputational, commercial, technical, operational, or financial losses.
The Company reserves the unrestricted right to amend, revise, modify, replace, update, or change this Refund, Cancellation & Payment Policy at any time without prior notice.
Continued use of the Platform after such modification shall constitute acceptance of the revised Policy.
This Policy shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of competent courts situated at Ahmedabad, Gujarat, India.
For refund-related queries, billing concerns, subscription cancellation requests, or payment-related communications:
Luxurya Cars Private Limited – Caryanams
Ahmedabad, Gujarat, India
Email: info@caryanams.com
Contact Number: 18002022011
Website: www.caryanams.com